It has been over 12 years since Hearthstone started working for me and they now do the sweeping, landscaping and maintenance at every shopping center I manage in Middle Tennessee. It has been a delight to work with people who promise results and then deliver. When they promise to do something, I am certain it will be done and done well. It is rare today to find a company so totally reliable.
Hearthstone’s innovative ‘Snow Diary Report’ saved me, the tenant and the owner from a slip-and-fall lawsuit. We had an accident and were presented with a potentially-significant claim. When the claims adjuster saw the snow diary, he said that there wouldn’t be any case against us because we could PROVE that we had taken reasonable precautions. He was right-the case was dismissed. On another property I am aware of (not serviced by Hearthstone at the time), there was a similar incident but the owner wound up paying a large settlement. Hearthstone takes good care of me.
Hearthstone always does a good job for me. My advice to them? Keep on doing what you’re doing.
As a property manager who lives out of state, having a trusted local partner is essential. Hearthstone Property Management, Murfreesboro, TN., specifically, Jesslyn Shewmon and her team, have been exactly that — my eyes and ears on the ground at Westlawn Pavilion!
They oversee all aspects of our property maintenance, including landscaping, sweeping, porter services, snow and ice removal, as well as any unexpected issues that arise. The team is proactive, responsive, and deeply familiar with the area. When additional vendors are needed, they are always able to recommend or secure reliable, knowledgeable partners who get the job done.
What truly sets them apart is their ability to build strong relationships — not only with me but also with our tenants and vendors. They represent our property with professionalism and care, creating a sense of trust and teamwork that extends to everyone involved.
Hearthstone allows me to confidently manage our property from a distance, knowing that everything is being handled with attention and integrity. They keep me informed through regular photos, emails, and phone calls, and their expertise provides valuable insight when quick decisions are needed.
Over time, I have developed a strong, trusting partnership with Jesslyn and Hearthstone. They are dependable, communicative, and invested in the success of our property. Together, we are a great team.
